AI Voice Agent — handle inbound calls automatically, 24/7
An AI that answers calls in natural language, understands what the caller needs and resolves or transfers without a human agent. Deployed by Más IP's certified AI engineers, connected to your CRM and running on operator-grade Spanish voice infrastructure.
How it works
- Your customer calls your Spanish number.
- The AI answers in natural language, without rigid menu trees.
- The AI understands the intent and consults your CRM in real time.
- If resolvable, the AI handles the request and closes the call.
- If not, the AI transfers to the right human agent with full context.
- After the call, an automatic summary is logged in the CRM.
What it can resolve autonomously
Customer service
Office hours, address, directions, appointment confirmation and rescheduling.
Operations
Order status, delivery tracking, account balance and payment queries.
Sales and feedback
Product information, lead qualification, FAQ resolution and post-call satisfaction surveys.
Key differentials
Certified AI engineers
Designed and configured for your sector, CRM and call types. This is engineered AI deployed by specialists.
Operator-grade voice quality
Runs on Más IP's operator infrastructure with direct Movistar interconnection.
CRM integration in real time
The AI checks live customer data during the call, so responses are current and not pre-scripted.
Full transcript and summary
Every AI-handled call is transcribed and summarized automatically in the CRM record.
Use cases by sector
Logistics
Delivery status queries, rescheduling and collection point redirection.
Healthcare
Appointment confirmation, rescheduling and department routing.
Financial services
Account queries, payment status and after-hours lead capture.
Insurance
Policy information, claims initiation and renewal reminders.
E-commerce
Order status, return initiation and delivery issues.
Frequently asked questions
Does the AI voice agent work in Spanish?
Yes. Spanish is the primary language. English, French, Portuguese and Catalan can also be configured.
Can it handle accents and informal speech?
Yes. The AI models used support regional Spanish accents and informal conversational patterns.
What happens when the AI cannot resolve a query?
It transfers the call to a human agent with a summary of what was said and what the CRM shows.
How long does implementation take?
Usually 4-8 weeks depending on CRM complexity and the number of configured use cases.
Ready to discuss your setup?
English-speaking team · Demo within 48 hours · No commitment