Virtual PBX Spain: enterprise cloud communications for your Spanish office, subsidiary or team
Setting up business communications in Spain does not have to be complicated. Más IP is a CNMC-authorized National Operator offering a complete cloud PBX: Spanish numbers, AI voice agent, WhatsApp Business API, CRM integration and ENS certification, with English-speaking support and a team based in Spain for 15+ years.
Most cloud PBX providers can give you a Spanish number. Only a Spanish operator can give you everything else.
Global cloud PBX providers can provision a Spanish number for your team. But operating in Spain also means dealing with CNMC requirements, outbound commercial calling rules, data residency expectations and ENS certification for public sector contracts. Más IP handles that complexity as a Spanish authorized operator.
A complete cloud communications platform
Not just a phone number. A full communications stack for international companies operating in Spain.
Voice PBX
Cloud PBX with IVR, queues, extensions, call recording, voicemail to email, business hours routing and multi-site configuration.
Softphone
Your team connects from laptop, desktop or mobile on Windows, macOS, iOS and Android. No physical hardware required.
Spanish numbers
Madrid, Barcelona, Valencia, Bilbao, Seville and all Spanish provinces, plus 900/800 numbers and 400 numbering for commercial outbound calls.
AI voice agent
Natural-language voice automation for after-hours calls, FAQ resolution, lead qualification and high-volume periods.
WhatsApp Business API
WhatsApp conversations appear in the same agent interface as phone calls, with the full customer history visible.
CRM integration
Salesforce, HubSpot, Microsoft Dynamics 365, Zoho CRM, Zendesk and Microsoft Teams Direct Routing integrations.
Why international companies choose Más IP
Regulatory compliance
Más IP holds CNMC authorization, manages Spanish numbering ranges and supports compliant outbound operation from day one.
ENS certification
Essential for technology providers working with Spanish public administration, regional bodies or EU-funded projects in Spain.
Data in Spain
Call data, recordings and customer information are stored on servers located in Spain, under Spanish and EU law.
English-speaking support
Onboarding, number management, billing, platform setup and technical support can be handled in English.
One vendor
PBX, numbers, WhatsApp, SMS, AI voice agent, CRM integration and operator compliance from a single provider.
Microsoft Teams Direct Routing
Connect Teams users in Spain to the Spanish PSTN through Más IP certified SBC infrastructure.
Use cases for international companies
Opening a Spanish office
PBX, Spanish geographic numbers, IVR and CRM integration configured before your team arrives.
Standardizing a Spanish subsidiary
Give your Spanish team the same visibility and workflow as the rest of your global organization.
Contact center for the Spanish market
IVR, queues, WhatsApp, outbound dialing, call recording and supervisor dashboard with Spanish numbering.
Regulated financial services
MiFID II and GDPR-compliant call recording with retention, audit access and exportability.
Compliance at a glance
| Requirement | Más IP |
|---|---|
| CNMC authorization | Licensed National Operator |
| 400 numbering from October 2026 | Direct assignment |
| GDPR / data residency | All data in Spain |
| ENS certification | Active certification |
| MiFID II call recording | 5-7 year retention and audit export |
| Ley SAC 10/2025 | Platform-ready for compliance workflows |
| Microsoft Teams Direct Routing | Certified SBC infrastructure |
From first call to fully operational in 2-4 weeks
Discovery and setup design
A demo call in English to review your team structure, tools, CRM setup and regulatory requirements.
Provisioning and integration
Spanish numbers, PBX configuration, IVR, queues, CRM integration and WhatsApp Business API if required.
Testing with your team
Calls, softphone access, CRM screen pop and WhatsApp handling are tested before go-live.
Go-live
Production service starts. Number porting from your previous provider is managed directly by Más IP.
Frequently asked questions
Can I get a Spanish geographic number for any city in Spain?
Yes. Más IP can provision geographic numbers for all Spanish provinces, including Madrid, Barcelona, Valencia, Bilbao, Seville, Zaragoza and Málaga.
Does the platform support Spanish-language IVR?
Yes. The IVR system supports Spanish as the primary language and can add other languages for international callers.
Can I use Más IP if my company is not based in Spain?
Yes. Más IP provides cloud PBX services to companies regardless of where their headquarters are located.
What is the 400 numbering regulation?
From 17 October 2026, outbound calls with commercial intent in Spain must originate from the 400 number range. Más IP assigns it directly as a licensed operator.
Does Más IP integrate with Microsoft Teams?
Yes. Más IP provides Direct Routing for Teams, connecting users to the Spanish PSTN through certified SBC infrastructure.
Is call recording GDPR-compliant?
Yes. Calls can be recorded with GDPR-compliant consent notifications, role-based access and storage in Spain.
Can Más IP port existing Spanish numbers?
Yes. As a CNMC-licensed operator, Más IP manages Spanish number portability directly.
Is English-language support available?
Yes. English-speaking support is available for onboarding, technical support and account management.
Ready to set up your Spanish communications?
Request a demo in English. We will show you the platform configured for your specific use case: your sector, your CRM and your team structure.